Every product sold through ShopSoftGraphic is supported by the original manufacturer’s warranty, where one applies. This warranty is issued and managed entirely by the product manufacturer — not by ShopSoftGraphic.

The scope, duration, and terms of coverage depend entirely on the brand and model you purchased. We encourage customers to review the documentation included with their product or visit the manufacturer’s official support website for precise warranty details.

Manufacturer warranties typically protect buyers against defects that originate from the production process. Coverage generally includes the following, though the exact terms vary by brand and product line:

• Hardware defects present at the time of manufacturing
• Malfunctions caused by faulty internal components under normal operating conditions
• Factory-installed software or firmware that fails to function as intended out of the box
• Structural or mechanical failures not caused by user error, misuse, or external damage

Manufacturer warranties have limitations. The following situations are typically excluded from coverage across most brands. Always verify with the specific manufacturer for your product:

• Physical damage caused by drops, spills, accidents, or improper handling
• Damage resulting from unauthorized modifications, repairs, or third-party part replacements
• Normal wear and tear from extended use over time
• Consumable components such as ink cartridges, toner, print heads, and batteries
• Damage caused by operating the product outside of recommended environmental conditions
• Issues arising from use of non-compatible or third-party accessories or supplies
• Cosmetic imperfections that do not affect product function (scratches, discoloration, etc.)
• Products that have had their serial number removed, altered, or made unreadable

Many manufacturers require product registration to activate or validate warranty coverage. We strongly recommend completing this step as soon as you receive your order, to ensure you are fully protected from day one.

• 1
  Locate Your Product DetailsFind the model number and serial number on the product label, usually on the underside or rear panel of the device.
• 2
  Visit the Manufacturer’s WebsiteGo to the official brand website and navigate to their product registration or support section.
• 3
  Complete the Registration FormEnter your product details, purchase date, and contact information. Keep a copy of the confirmation for your records.
• 4
  Save Your Proof of PurchaseRetain your ShopSoftGraphic order confirmation email, as manufacturers may request it when processing a warranty claim.

If your product develops an issue that appears to be covered under the manufacturer’s warranty, the process to initiate a claim goes directly through the manufacturer. ShopSoftGraphic is not a warranty service center and is unable to process or facilitate manufacturer claims on your behalf.

General Claim Process

• Contact the manufacturer’s customer support via their official website, phone line, or support portal.
• Provide your product’s model number, serial number, and the date of purchase.
• Share your proof of purchase (your ShopSoftGraphic order confirmation works for this).
• Follow the manufacturer’s instructions for diagnostics, return shipping, or repair scheduling.

ShopSoftGraphic is an authorized online reseller. We source genuine products from verified supply channels and sell them directly to consumers. Our responsibility is to deliver your order accurately and on time — post-sale warranty service and technical support fall under the manufacturer’s jurisdiction.

What This Means for You

• All items sold by ShopSoftGraphic are authentic and eligible for the relevant manufacturer warranty.
• We do not offer extended warranties, service plans, or repair services independently.
• Products are sold on an “as-is, as-available” basis, backed only by applicable manufacturer warranties and consumer protections under US law.
• ShopSoftGraphic is not liable for issues arising after delivery that fall outside of our refund and return policy window.

For issues related to your order, return, or delivery, please review the relevant policy pages below or get in touch with our team directly.